Lab applications hotline: +1 800 555 0173 UDI look-up · Pipette calibration booking · GPO documentation

Service that keeps assays running

Service work that runs alongside the laboratory schedule

Eppendorf field and application teams support pipette calibration windows, centrifuge preventive maintenance, incubator recovery checks, and PCR workflow readiness—without inventing unverified uptime percentages.

Field service engineer calibrating laboratory centrifuge

Pre-assay Setup

IQ checklist, tip/rotor inventory confirmation, and software patch notes before the first production run.

Intra-run Support

Tier-2 application guidance for imbalance alarms, pipette drift investigation, and incubator excursion review.

Post-run Calibration

ISO 8655 gravimetric pipette checks and temperature verification with certificates your QMS can file.

Outcome Reporting

Service logs mapped to asset IDs for CMMS, CAP readiness, and complaint investigation trails.

High-volume pipette calibration bench

Reference lab, 180 Research Plus channels

Monthly spot-check program plus annual ISO 8655 calibration reduced unexplained chemistry reruns linked to liquid-handling drift. Acceptance limits are laboratory-defined—not a universal performance claim.

Hospital core lab centrifuge fleet

5810 R and 5430 R units placed on a shared PM calendar with rotor inventory tags. Temperature recovery after courier-surge loads is measured with a loaded bucket, not an empty chamber.

Refrigerated centrifuge in hospital core lab
Cell culture incubator monitoring

Biopharma cell culture suite

CellXpert CO2 incubators tracked with door-open recovery notes and HEPA service dates so process development can answer auditors with dated records.

ISO 8655pipette method lens
<8hprofessional inquiry routing target
4service work cells documented
UDIasset identity on work orders

Stand up calibration and PM coverage for your installed base

Share asset counts, pipette volume bands, centrifuge models, and the next inspection window. No protected health information is required for the first reply. Service coverage is site-scoped: inquiry routing targets on this page are not universal MTTR/MTBF guarantees.

  • Calibration certificate format preferences (as-found / as-left)
  • CMMS asset ID and UDI fields
  • After-hours escalation contacts and market documentation needs